Payment Policy

Accepted Payment Methods

We accept American Express, Diners Club, Discover, JCB, Mastercard, and Visa, all processed securely through Shopify Payments.

Payment Security

Your card details are encrypted and handled directly by Shopify Payments in line with PCI-DSS standards. We never see or store your full card number, expiration date, or CVV.

Currency

All prices are listed and charged in USD. If your card is issued outside the U.S. or in a different currency, your bank may apply its own conversion rate or fees.

Sales Tax

Applicable sales tax is calculated at checkout based on your shipping address, shown before you complete your purchase.

Declined Payments

If your card is declined, double-check your details and try again, or reach out to your card provider for specifics. We're also happy to help if you run into issues at checkout.

Refunds

Approved refunds are issued to your original payment method within 7 business days of us receiving your return, per our Return & Refund Policy.

Fraud Prevention

We may use fraud-screening tools to review orders and reserve the right to cancel any order suspected of fraud, with a full refund issued for anything already charged.

Questions?

Email: info@ellablue.shop
Phone: +1 830-249-6336
Address: 146 S Main St, Boerne, TX 78006, USA
Business Hours: Mon – Sat, 10 AM – 6 PM | Sun, 12 PM – 5:30 PM (CST)